General Questions
Q1: What is Xinjiang Baijialian International Trading Co., Ltd.? A1: Xinjiang Baijialian International Trading Co., Ltd. is an international trading company based in Shihezi City, Xinjiang, China, specializing in the import and export of various products, primarily focusing on fitness equipment.
Q2: What kind of products does Baijialian specialize in? A2: We specialize in fitness equipment. Our range includes a variety of products designed for home use, commercial gyms, and general fitness needs.
Q3: Where is Xinjiang Baijialian International Trading Co., Ltd. located? A3: Our official address is No. 20461, 21 Beiba Road, Development Zone, Shihezi City, Xinjiang, China.
Q4: How can I contact customer service? A4: You can reach us via email at baijialian@baijialian.space. We aim to respond to all inquiries within [e.g., 24-48 business hours].
Ordering & Payment
Q5: How do I place an order on your website? A5: To place an order, simply browse our product categories, add your desired fitness equipment to your cart, and proceed to checkout. You will be guided through the shipping and payment process.
Q6: What payment methods do you accept? A6: We accept various secure payment methods. [Note: You should specify actual payment methods here, e.g., “We accept major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers.”]
Q7: Is my payment information secure? A7: Yes, we prioritize the security of your payment information. All payment processing is handled by secure third-party payment gateways that use encryption and comply with industry security standards. We do not store your full credit card details on our servers.
Q8: Can I modify or cancel my order after it has been placed? A8: Order modifications or cancellations are possible within a limited timeframe after placement, typically before the order is processed for shipping. Please contact our customer service immediately at baijialian@baijialian.space with your order number for assistance.
Shipping & Delivery
Q9: Do you ship internationally? A9: Yes, as an international trading company, we offer international shipping. Shipping availability and costs may vary depending on your location. Please check our shipping policy or contact us for more details.
Q10: How long will it take to receive my order? A10: Delivery times vary based on product availability, your shipping address, and the chosen shipping method. Once your order is dispatched, you will receive a tracking number to monitor its progress. Estimated delivery times are typically provided at checkout or in our shipping policy.
Q11: How can I track my order? A11: Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your package.
Returns & Warranty
Q12: What is your return policy? A12: We aim for your complete satisfaction. If you are not satisfied with your purchase, you may be eligible for a return or exchange within [e.g., 30 days] of delivery, subject to our return policy terms and conditions. Please refer to our dedicated Returns Policy page for detailed information.
Q13: Do your products come with a warranty? A13: Yes, most of our fitness equipment products come with a manufacturer’s warranty. The duration and terms of the warranty vary by product. Please check the product description or contact us for specific warranty information.
Product Information
Q14: How do I choose the right fitness equipment for my needs? A14: We provide detailed product descriptions and specifications on our website to help you make an informed decision. If you need further assistance, our customer service team can offer guidance based on your fitness goals and requirements.
Q15: Are your fitness equipment products suitable for commercial use? A15: Some of our products are designed for commercial use, while others are better suited for home use. This information is typically indicated in the product description. Please review the product details carefully.
