Shipping & Delivery

1. General Shipping Information

  • Processing Time: All orders are typically processed within [e.g., 1-3 business days] after your order is placed and payment is verified. Processing times may be longer during peak seasons, holidays, or for large/custom orders.
  • Business Days: Our shipping operations run on business days, which are Monday through Friday, excluding public holidays in [e.g., China].
  • Order Confirmation: You will receive an order confirmation email immediately after your purchase. A separate shipping confirmation email, including tracking information, will be sent once your order has been dispatched.

2. Shipping Methods and Costs

  • Shipping Carriers: We partner with reputable international and domestic shipping carriers to ensure reliable delivery. Our main carriers include [e.g., DHL, FedEx, UPS, EMS, reputable freight forwarders for large items] and local postal services for smaller packages.
  • Shipping Costs: Shipping costs are calculated based on the weight, dimensions, destination, and selected shipping method of your order.
    • You can view the exact shipping cost for your order at checkout before finalizing your purchase.
    • [Optional: "We may offer free shipping promotions from time to time on qualifying orders, which will be clearly indicated on the product page or at checkout."]
  • Shipping Options: We typically offer:
    • Standard Shipping: [e.g., Economical option, longer delivery times]
    • Expedited Shipping: [e.g., Faster delivery option, higher cost]
    • Freight Shipping: For oversized or heavy fitness equipment, freight shipping will be used. This typically involves curb-side delivery. [Optional: "Inside delivery or assembly services may be available at an additional cost in certain regions, please inquire before ordering."]

3. Estimated Delivery Times

  • Domestic Shipping (within China, if applicable): [e.g., 3-7 business days]
  • International Standard Shipping: [e.g., 7-20 business days]
  • International Expedited Shipping: [e.g., 3-10 business days]
  • Freight Shipping: [e.g., 10-30 business days, depending on destination and customs clearance]

Please Note:

  • These are estimated delivery times only. Actual delivery times may vary due to factors beyond our control, such as customs clearance procedures, national holidays, adverse weather conditions, and unforeseen logistical delays.
  • Rural areas or remote locations may experience longer delivery times.

4. Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package.
  • Please allow [e.g., 24-48 hours] for the tracking information to become active after you receive the email.

5. Customs, Duties, and Taxes (For International Orders)

  • Customer Responsibility: For all international orders, the customer is solely responsible for any customs duties, import taxes, value-added taxes (VAT), or other fees levied by the destination country. These charges are not included in the item price or shipping cost paid to Xinjiang Baijialian International Trading Co., Ltd.
  • Declaration: We will declare the value of your order accurately on customs forms. We cannot mark items as “gifts” or declare a lower value to avoid customs fees.
  • Delays: Customs clearance procedures can cause delays beyond original delivery estimates. Please contact your local customs office for more information regarding specific charges and procedures for your country. Failure to pay these fees may result in the package being returned to us or abandoned, in which case a refund will not be issued.

6. Delivery Issues

  • Incorrect Address: It is the customer’s responsibility to ensure the shipping address provided is accurate and complete. We are not responsible for orders shipped to incorrectly provided addresses. If an order is returned to us due to an incorrect address, the customer will be responsible for re-shipping costs.
  • Unclaimed Packages: If a package is returned to us as “unclaimed” or “undeliverable” because the recipient was unavailable or refused delivery after multiple attempts, the customer will be responsible for any re-shipping costs or a restocking fee if a refund is requested.
  • Lost or Damaged Shipments:
    • If your order arrives damaged, please take clear photos of the packaging and the damaged item(s) and contact us immediately at baijialian@baijialian.space within [e.g., 48 hours] of receipt.
    • If your package is lost in transit, please contact us. We will assist you in filing a claim with the shipping carrier. Please note that investigations by shipping carriers can take time.
  • Receipt of Goods: For large or freight deliveries, it is crucial to inspect the packaging for any signs of damage before signing for the delivery. If damage is visible, note it on the delivery receipt, take photos, and notify us immediately.

7. Changes to This Policy

We reserve the right to update or modify this Shipping & Delivery Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

8. Contact Us

If you have any questions or require further assistance regarding our shipping and delivery, please do not hesitate to contact us:

Xinjiang Baijialian International Trading Co., Ltd. Email: baijialian@baijialian.space