Refund and Returns Policy

Thank you for shopping at baijialian.space, operated by Xinjiang Baijialian International Trading Co., Ltd. We want you to be completely satisfied with your fitness equipment purchase. This policy outlines our guidelines for refunds and returns.

1. General Return Conditions

  • Eligibility Window: You have [e.g., 30] calendar days from the date you receive your item(s) to initiate a return.
  • Condition of Item: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. All original accessories, manuals, and parts must be included.
  • Proof of Purchase: A receipt or proof of purchase is required to complete your return.
  • Non-Returnable Items: Certain types of items cannot be returned, including:
    • Items that have been clearly used, damaged by the customer, or are not in their original condition.
    • [Optional: Add specific items here, e.g., "Personal protective equipment (PPE) for hygiene reasons if applicable," or "Items marked as 'final sale'."]
    • Gift cards.

2. How to Initiate a Return

  1. Contact Us: To start a return, please contact our customer service team at baijialian@baijialian.space within the [e.g., 30]-day eligibility window. Please include:
    • Your order number.
    • The item(s) you wish to return.
    • The reason for the return.
    • Photos or videos if the item is damaged or defective.
  2. Return Authorization: Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how and where to send your return. Do not send items back to us without first receiving an RMA number.
  3. Packaging: Securely pack the item(s) in their original packaging, ensuring all components are included. Clearly write the RMA number on the outside of the package.
  4. Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance for higher-value items, as we cannot guarantee that we will receive your returned item.

3. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within [e.g., 7-10] business days.
  • Partial Refunds: Partial refunds may be granted in certain situations, such as:
    • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
    • Items returned more than [e.g., 30] days after delivery.
  • Late or Missing Refunds:
    • If you haven’t received a refund yet, first check your bank account again.
    • Then contact your credit card company; it may take some time before your refund is officially posted.
    • Next, contact your bank. There is often some processing time before a refund is posted.
    • If you’ve done all of this and you still have not received your refund, please contact us at baijialian@baijialian.space.

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at baijialian@baijialian.space with details and photos of the damage. If an exchange is approved, we will provide instructions for returning the damaged item and sending out a replacement.

5. Damaged or Defective Items Upon Arrival

If your item arrives damaged or is defective, please:

  1. Document Immediately: Take clear photos or videos of the damage to the packaging and the product itself.
  2. Contact Us: Notify us immediately at baijialian@baijialian.space within [e.g., 48 hours] of delivery. Provide your order number, a description of the damage/defect, and attach the photos/videos.
  3. Resolution: We will work with you to find a resolution, which may include a replacement, repair, or refund, depending on the severity of the damage/defect and product availability. We may cover the return shipping costs for items confirmed to be damaged or defective.

6. International Returns

For international orders, the customer is responsible for all shipping costs, duties, taxes, and customs fees associated with the return. Please ensure the returned item is declared correctly to avoid delays or additional charges.

7. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

Xinjiang Baijialian International Trading Co., Ltd. Email: baijialian@baijialian.space